Cooperation: “[it] can be defined, drily, as an exchange in which the participants benefit from the encounter” (Sennett, 2012, p. 5).
Participatory design: “a process of investigating, understanding, reflecting upon, establishing, developing, and supporting mutual learning between multiple participants in collective ‘reflection-in-action’. The participants typically undertake the two principal roles of users and designers where the designers strive to learn the realities of the users’ situation while the users strive to articulate their desired aims and learn appropriate technological means to obtain them” (Robertson, Simonsen 2013, p. 2)
Shortcoming: “For example, self-reporting methods, such as diary studies, may be less successful in gathering useful data due to some older participants’ reduced short-term memory span, limited literacy, or perceptions of what data they feel should be recorded. ‘Think-aloud’ methods, which encourage participants to voice their thoughts as they concurrently attempt a task (often using ICT), may be less successful for older participants due to the cognitive demand of interpreting and describing what they see, think, and feel. Be aware of the tendency for some older participants to ‘want to please’. This means they may react overly positively when describing or rating technology they are asked to use” (Damodaran, Olphert and Sandhu 2012, p. 12).
Social innovation: “new ideas (products, services and models) that simultaneously meet social needs and create new social relationships or collaborations. In others words, they are innovations that are both good for society andenhance society’s capacity to act” (Murray, Caulier-Grice and , Mulgan, 2010)
Technical context: “integrating the envisioned IT systems within the company’s existing technical framework and conditions. Closely linked to the company’s IT strategy” (Bødker, Kensing and Simonsen 2004, p. 90).
Mulgan 2010, p. 3).
Timings: “Older people tend to take longer to complete tasks and like to read instructions slowly and carefully before starting a study, so ensure that there is sufficient time for this. (…) Be prepared to offer participants the opportunity to reschedule research activities in periods of bad weather” (Damodaran, Olphert and Sandhu 2012, p. 13).
Welfare technology: “[it] is all technology which in one way or another improves the lives of those who need it. The technology is used to maintain or increase security, activity, participation or independence for people with a disability or the elderly” (Nordic Welfare Centre,
Work practice: “a collective term for everything involved in the users’ work, including work as function, task, and process (the why, what, and how). As a subset, work practice includes work organization – the way the work is divided and organized, the products or services supplied, and the tools and materials used” (Bødker, Kensing and Simonsen 2004, p. 89).


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